Razex Solutions Call Center — 24/7 Operations in 4 Languages. Get a Free Consultation →
Call Center Services

24/7 Call Center — Inbound & Outbound Operations

Professional call center services that feel like your own in-house team. Trained agents, real KPI reporting, CRM integration, and multi-language coverage — all under one roof.

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200+
Agents Available
24/7
Coverage Available
4
Languages
98%
Client Retention
Agent Dashboard Live
42
Online
18
On Call
6
Break
Agent Status
Sarah K. Inbound • Eng 00:03:22
Ahmed R. Outbound • Ara On Call
Maria L. Tech Supp • Fr Wrapping
Usman A. Inbound • Urd Available
James T. Outbound • Eng Break
94%
CSAT Score
2m 14s
Avg. Handle Time
Our Services

Everything a Modern Call Center Should Offer

Six core service lines. Every agent is trained on your product, speaks your brand voice, and operates within your defined SLAs.

Inbound Customer Support

Friendly, professional agents handling all inbound calls — product inquiries, order support, complaint resolution, escalations, and FAQ handling. Your customers feel heard.

Order SupportComplaintsFAQEscalations

Outbound Sales & Lead Gen

Trained outbound agents running cold and warm calling campaigns — lead generation, follow-ups, surveys, upsell/cross-sell, and pipeline feeding directly into your CRM.

Cold CallingFollow-upsUpsellSurveys

Technical Support (L1 & L2)

Level 1 and Level 2 tech support — troubleshooting, guided resolution, ticket creation, and escalation to your dev team with full call notes. Reduces your dev team interruptions by 70%.

L1 SupportL2 EscalationTicketing

Lead Qualification

BANT-based qualification (Budget, Authority, Need, Timeline), CRM data entry, lead scoring, and pipeline handoff. Your sales team only talks to leads that are ready to buy.

BANTCRM EntryLead Scoring

Appointment Setting

B2B and B2C appointment booking — calendar management, confirmation calls, reminder calls, no-show follow-ups, and rescheduling. Integrated with Calendly, HubSpot, or your own system.

B2B OutreachRemindersCalendar Sync

KPI Reporting & QA

Weekly and monthly reports on AHT, FCR, CSAT, abandonment rate, quality scores, and conversion rates. Call recording, QA evaluation, and agent coaching — full transparency.

Call RecordingQA ScoringWeekly Reports
How We Work

From Signed Contract to Live Operations in 5 Days

1

Onboarding & Setup

We learn your product, scripts, objection handling, escalation flows, and brand voice. CRM and telephony integration configured.

2

Agent Training

Dedicated agents trained on your product with mock calls, QA evaluations, and sign-off from your team before going live.

3

Supervised Launch

First week runs with a supervisor listening live. Daily debrief calls with your team, rapid script adjustments based on real call feedback.

4

Steady-State & KPI Reporting

Operations normalise. Weekly KPI reports delivered. Monthly strategy reviews. Continuous QA scoring and agent coaching.

Metrics

Every KPI Tracked & Reported

You get full visibility. No black boxes. Every metric benchmarked against industry standards.

AHT
< 3 min
Average Handle Time target — minimise without sacrificing quality
FCR
> 75%
First Call Resolution — solved on first contact, no callback needed
CSAT
> 90%
Customer Satisfaction Score — post-call surveys with trend tracking
Occupancy
80–85%
Agent occupancy rate — maximising productivity without burnout
Abandonment
< 5%
Call abandonment rate — fast answer times, minimal queue drops
Quality Score
> 85%
QA evaluation score per agent — script adherence, tone, accuracy
Conversion Rate
Tracked
Outbound conversion rate — calls to leads, appointments, or sales
SLA Adherence
100%
Contractual SLA compliance — response times, uptime, reporting
Industries

We Serve These Industries

🏥
Healthcare
Appointment setting, patient support, insurance queries
🛒
E-commerce
Order support, returns, delivery tracking, reviews
🏠
Real Estate
Lead qualification, viewing bookings, follow-ups
💻
Software / SaaS
Tech support, onboarding calls, churn prevention
💳
Finance
Account support, loan queries, compliance calls
📡
Telecom
Billing support, plan upgrades, outage handling
Pricing

Transparent Monthly Pricing — No Hidden Fees

All plans include dedicated agents, call recording, weekly reports, and CRM integration support.

Starter
$800/mo
1 dedicated agent
✓1 dedicated trained agent
✓8 hours/day, Mon–Fri
✓Inbound or outbound (1 type)
✓Call recording
✓Monthly KPI report
–CRM integration
–Weekend coverage
Most Popular
Professional
$2,200/mo
3 dedicated agents
✓3 dedicated trained agents
✓16 hours/day, 7 days/week
✓Inbound + outbound
✓CRM integration (HubSpot, Salesforce)
✓Weekly QA scoring & coaching
✓Weekly KPI reports
–24/7 coverage
Enterprise
Custom
Dedicated team
✓Full dedicated agent team
✓24/7 coverage with shift managers
✓Multi-language (EN, UR, AR, FR)
✓Full KPI suite + SLA guarantee
✓Dedicated account manager
✓Custom telephony & CRM setup
✓Real-time supervisor monitoring
Free Trial Week

Try Our Agents for 1 Week Free

No contracts. No risk. See how our agents perform on your real calls before you commit to a monthly plan.

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FAQ

Common Questions

Everything you need to know before starting a project with us.

How quickly can you get an agent team operational?
For small teams (1–5 agents), we can be live in 5–7 business days — scripts written, systems configured, agents trained on your product. Larger teams (10+) typically require 2–3 weeks for full ramp-up.
Do your agents work in our timezone?
Yes. We structure shift schedules to cover your required hours, whether that's US Eastern, UK GMT, or Gulf Standard Time. For 24/7 coverage we run overlapping shifts.
What tools and platforms do your agents use?
We integrate with your existing CRM (HubSpot, Salesforce, Zoho, or custom), ticketing systems (Freshdesk, Zendesk), and communication platforms (RingCentral, 3CX, Twilio). If you don't have these, we can set them up.
How are KPIs tracked and reported?
You get a live KPI dashboard covering: First Call Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Weekly summary reports are emailed every Monday.
Can you handle outbound lead generation, not just inbound support?
Yes. We run inbound support, outbound sales, appointment setting, lead qualification, and customer re-engagement campaigns. Agents are scripted and trained specifically for the campaign type.
What happens if an agent underperforms?
We have an internal performance management process. Underperforming agents are coached, then replaced if improvement targets aren't met. You are never billed for downtime caused by agent changes.